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Top > Return Policy > Return Policy |
RETURNS AND EXCHANGES
Our return policy is simple: Your Complete Satisfaction Is Our Goal.
If, for any reason, this purchase isn’t exactly what you wanted, we’re happy to exchange it or provide a refund on any NEW item returned in its original package (cost of product only, not shipping costs) when the following guidelines are followed.
Product must have NO signs of wear or abuse, including stains, pet hair, cigarette smoke or any odor, and have the original sales tags attached.
· Recycled products are available for exchange only and are not refundable.
· We will pay all return shipping costs for defective merchandise or products shipped in our error.
· Boots are guaranteed for manufacturer defects. Please contact the manufacturer directly for these defects.
· Exchanges or refunds must be received within 60 days from the original date it was ordered.
· Items returned to us that do not comply with these guidelines will NOT BE RETURNED TO YOU AND NO REFUNDS OR EXCHANGES WILL BE ISSUED. Do not return an item unless it can be completely resold as a new item. It will not be shipped back to you and you will not receive any credit or refund.
1. Contact our customer service department and request a Return Goods Number (RGN) for all returned or exchanged items. Our staff is available weekdays 10a.m. – 7p.m. and weekends 10a.m. – 5p.m., Pacific Time. Call toll free, 1-866-489-4142. Or, email us at custserv@BareBonesWorkWear.com
2. Write down the Return Goods Number (RGN) given to you by the customer service representative. This number must be clearly displayed on the outside of the return box.
3. When requesting your RGN please let us know if the items(s) you receive is: ___Defective ___Wrong Item ___Not Satisfied ___Does Not Fit
4. Include your customer information:
Name ________________________________________
Phone ___________________________________
Email ________________________________________
Physical Address ______________________________________________________________________________
Order Number or Customer Number ______________________________________________________________________________
How do you prefer BareBones correct the situation:
___ Exchange for same product with different size, color, etc.
___ Exchange for another product
___ Return and credit account
5. For your security, please return your merchandise with an insured courier (e.g. FedEx, USP, Parcel Post) and retain your receipt. This will protect you in case the merchandise is damaged or lost in transit. If you are requesting an exchange BareBones will ship an available new product as soon as the returned product is received.
6. Ship your returned item immediately. Exchanges or refunds must be received within 60 days from the original date it was ordered.
Summary of shipping charges – for exchange only:
· Initial Delivery – Costs are calculated at the point of ordering.
· Returned Products – Customer pays for shipping back to BareBones
· Replacement Product – BareBones pays for shipping replacement to Customer (one time exchange per order).
· Additional Returns or Exchanges & Replacements – Customer pays for all shipping, both points of delivery.
PLEASE NOTE: Failure to contact BareBones about your return may result in your return not being processed in a timely manner. The cost of shipping and handling for returned items is not refundable.
Please allow us to make your shopping experience pleasant and satisfying.
Visit the complete line of products at: BareBonesWorkWear.com and BareBonesImprints.com
Thanks for being our customer!
BareBonesWorkwear.com toll free 866-489-4142, 916-334-9219 fax. 5800 Madison Ave. Ste. Y-1 Sacramento, CA 95841
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