If, for any reason, this purchase isn't exactly what you wanted, we're happy to issue a refund on any NEW item returned in its original package (cost of product only, not shipping costs, some exceptions apply). (For a printable version of our return form, click here.)
A. Returning Your Merchandise:
Please print this page and write the following information on the printout. BE SURE TO INCLUDE YOUR ORDER NUMBER (OR PURCHASE ORDER NUMBER) OR WE WILL NOT BE ABLE TO ISSUE YOUR REFUND. For defective items or items shipped in error, please call toll free 1-866-489-4142 (US only) or 1-916-386-9401 (outside US) or email us at custserv@BareBonesWorkWear.com to arrange for your prepaid return shipping label.
|Order Number (or PO Number):|
|Reason for Return: ___Defective ___Wrong Item ___Not Satisfied ___Does Not Fit|
|City, State, ZIP/Postal Code, Country:|
|Return for: ___Refund ___Exchange ___Store Credit (If item received as a gift, check Store Credit to provide funds to purchase your replacement. You will need to provide your email address on this form for Store Credit.)
If Exchange, please specify:
Replacement Item Color: ___________________________ Size: ___________________________
If you would like an exchange, please keep in mind that most of our products have a 3-5 business day processing period (excluding weekends and holidays) before they ship out. Please send the item back and specify what size/color you would like to exchange for. Once your return has been received and your exchange has started processing we will notify you either by e-mail or telephone. There may be an additional shipping charge if the item(s) is under $75.
B. Shipping Your Merchandise:
***IMPORTANT***If your return is for a Carhartt item or an order with mixed Carhartt and other brand(s), please ship your return to:
BareBones Workwear RETURNS
701 Victoria Hill
Madisonville, KY 42431-3387
***IMPORTANT***For all other returns, please ship your return to:
BareBones Workwear RETURNS
5930 Plum Street, Suite 100
Watauga, TX 76148
Please note that refusing a package or shipping the package to an address other than our returns center will delay your refund.
For your security, please return your merchandise with a courier that provides a tracking number (FedEx, UPS, US Postal Delivery Confirmation) and retain your receipt, so that you can verify when we receive your return. Please allow 10-15 business days for the processing of your return and refund.
BareBones cannot be held responsible for returns lost in transit.
Ship your return item immediately. Returns must be received within 60 days from the shipping date of your original order. Items received after 60 days will not be returned to you, and no refund will be issued.
- Products must be in new, resellable condition. Laundered, abused, worn, and/or stained garments can be returned only if defective.
- Shoes and boots should be worn indoors only to verify fit.
- Because they are custom made to order, White's Boots cannot be returned or exchanged. Defects will be repaired by the manufacturer. Please contact us for details.
- Recipient is responsible for shipping costs to send items in for return, unless the item is defective or shipped in error. For defective items or items shipped due to BareBones Workwear error, please contact us for a return shipping label to return your merchandise. The following issues are not considered defects: color variations from online images; texture or color variations in leather shoes and boots; product differences due to manufacturing modifications, such as logo placement, fabric patterns, trim materials, or size differences from other styles.
- Shipping charges are non-refundable except for defective items or items shipped due to BareBones Workwear error.
- Returns must be received within 60 days of the original shipping date. After 60 days, you will need to contact the manufacturer for warranty returns.
- Recycled products are not refundable.
- Items can be returned for refunds, store credit, or exchange. As an alternative to exchanges to receive your replacement item more quickly, you can place a new order for the replacement, and we will refund your original purchase. Please allow time for your return to be received and processed before receiving your refund or store credit.
- BareBones Workwear reserves the right to deduct from refunds for pet hair removal, tag replacement, odor removal, restocking fees, or product repairs not disclosed at the time of the return. BareBones Workwear can also deduct prepaid return shipping costs for defective items if the defects are not significant to the wearability of the item.
Please allow us to make your shopping experience pleasant and satisfying. Visit the complete line of products at BareBonesWorkWear.com and BareBonesImprints.com.
US Toll-Free 866-489-4142
International Customer Service 1-916-386-9401