FAQs
ORDERING
Please, can I get some assistance that's not a Robot?
Can I change or cancel my order?
Once an order is placed, it’s processed quickly to ensure prompt delivery. Therefore, changes or cancellations may not be possible. However, you can contact our customer service team immediately after placing the order to check if modifications are feasible.
When will my order ship?
Most orders are shipped within 1-2 business days. The estimated delivery time will depend on the shipping method selected and your location. While we ship as fast as possible, we don’t recommend you sit by the door waiting for your package to arrive. Get out and live a little. Your package will show up before you know it.
Do you price match?
We have a reputation to maintain as your favorite retailer, so, of course, we will price match. If you somehow find a lower advertised price for a product that we carry, bring it to our attention, and we will match it. This policy is valid for in-store purchases.
What methods of payment do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and BareBones WorkWear® gift cards. Unfortunately, we can no longer accept magic beans, cryptocurrency, NFTs, or any other forms of payment that have no monetary value.
Do you have physical stores?
Yes, we have physical stores. They’re filled with great stuff and a bunch of charming people who want to say high and always remember to compliment your new haircut. There are ten store locations in the greater Sacramento metro area. Visit our website’s Location page to find the nearest store to you.
Do you offer coupons or discounts?
Yes, we offer various promotions and discounts throughout the year. Our prices are already the lowest you’ll find in town, but sometimes we like to go even lower, not because we should but because we can. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
Shipping
Can I delay shipping my order?
We aim to ship orders as quickly as possible, so delaying shipment may be impossible. Once our delivery condor is loaded with packages and ready to go, he gets very bitey when asked to turn around. For specific requests, contact our customer service team immediately after placing your order.
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number on our website to track the status of your shipment. Tip: Check your Spam folder – our emails wind up there sometimes. Warning: Knowing a BareBones WorkWear(R) shipment is en route can cause feelings of happiness and delirious joy. Side effects include smiling, the desire to chase after delivery trucks, and waves of euphoria. Consult your web browser for periodic updates.
Do you offer expedited shipping?
Yes, we offer expedited shipping options. Patience isn’t a virtue when you have cool stuff on the way. You can select your preferred shipping method during the checkout process.
RETURNS
How do I make a return?
To initiate a return, please follow the instructions provided to process your return. Make sure the item is in its original condition with tags attached.
How long will it take to receive my refund?
Once we receive your returned item, the refund will typically be processed within 5-10 business days. The time it takes for the refund to reflect in your account may vary depending on your bank.
I received a damaged, defective, or incorrect item. What should I do?
We apologize for any inconvenience. Try as we might, the occasional gremlin still sneaks in to cause problems. Please contact our customer service team immediately with your order details and a description of the issue. We will provide instructions for returning the item and arrange for a replacement or refund.
Screen Printing & Custom Embroidery
What custom embroidery and screen printing services do you offer?
We offer a wide range of custom embroidery and screen printing services to suit your business or personal needs. Whether for corporate branding, team uniforms, or personal customization, our incredibly awesome embroidery and screen printing options will make your designs look stellar on a variety of workwear products. Seriously, prepare to look great.
How do I place an order for custom embroidery or screen printing?
Placing an order for custom embroidery or screen printing is easy. Simply contact our design service team via email or visit one of our stores to discuss your requirements. You can submit your design or logo, and our team will guide you through the selection of products, design placement, and final approval process.
Can you match my company's logo colors in embroidery or screen printing?
Yes, color matching is a crucial part of our custom embroidery and screen printing services. We understand the importance of brand consistency, so we take extra care to accurately match your company’s logo colors. Our team will work with you to ensure the colors used in embroidery or screen printing will allow your original design to pop.
How does your Gift Card Process work?
Feel free to select the card you prefer on the website and the amount you want it for.
We will mail you that physical card, pre-programmed with the amount you purchased
When you or the lucky person you bought it for wants to redeem it, you have to call our customer service department to manually process your order 800-948-5370 (Mon-Fri, regular hours). Sorry, we are not completely automated on our web technology yet.
